Applicability
This privacy statement applies to the processing of personal data provided to Cordaid by donors, contacts and participants, as well as to data obtained from visits to the Cordaid website. This means that the privacy statement applies to both online and offline processing of personal data.
Cordaid Foundation
Visiting address
Grote Marktstraat 45
2511 BH The Hague, the Netherlands
Phone: 070 – 31 36 300 (front desk)
Postal address
PO Box 16440
2500 BK The Hague, the Netherlands
Data Processing
Cordaid works towards a world without poverty, where people look out for one another. A world in which every person gets a chance at a safe and dignified existence, with access to healthcare, education and work. Through our activities and campaigns, we call on people to help achieve this.
Cordaid’s work is funded by donor organisations and by gifts from private donors. We collect personal data to inform people about our activities and campaigns and the results achieved, and for marketing purposes, such as a donation or upgrade request. We also maintain a donor and contact administration, in which we record personal data of donors and contacts, among other things. A contact is a person known to Cordaid (for example, through participation in a campaign, a newsletter subscription or an information request) who is not a donor.
Purposes
Personal data can be processed both online and offline. Online, data is processed, for example, when signing up for the email newsletter, registering as a donor, placing an order in the webshop, setting up or taking part in campaigns, completing a (petition) form, or filling in the contact form. Offline, data is processed via, among other things, registration forms (whether or not collected by street fundraisers) or a telephone conversation.
To inform everyone involved with Cordaid and to achieve our objectives, Cordaid processes various categories of personal data. The main categories are:
Contact details: such as name, address, place of residence, telephone number and email address. This data is processed to inform people about actions, campaigns and results, as well as for marketing purposes.
Personal characteristics: for example, gender and date of birth, for targeted communication and analysis.
Financial data: including bank account numbers and transaction data. This data is necessary to process donations and/or other forms of gifts.
Online data: such as an IP address, browser type, pages visited, click behaviour and consent. Here, consent relates to communications; Cordaid keeps a record of whether a user has given consent (opt-in) for marketing-related communications. Online data is processed when visiting the Cordaid website, for example when signing up for the email newsletter, making a donation, or registering as a donor. Online data is also processed to analyse and improve the user experience and security.
Other data: for example, contact history, appointments or information in the context of the (donor) relationship, partnerships or complaint handling.
In summary, Cordaid processes personal data to perform an agreement, due to a legal obligation, on the basis of consent, or to pursue Cordaid’s legitimate interest. With regard to the latter, Cordaid will only process personal data if the interests of the individual concerned do not outweigh the interests of Cordaid (achieving our objectives). In such cases, Cordaid will always carefully balance interests.
Contact with Donors and Contacts
Cordaid can work towards a world without poverty thanks to the support of donor organisations and (donor) gifts. To keep everyone involved with Cordaid informed, Cordaid maintains contact with its donors and contacts in various ways. In doing so, Cordaid strives for communication and channels that are as appropriate as possible. Below, we explain how Cordaid does this for each channel.
Email
If you are a donor or contact of Cordaid, or have given consent (opt-in), you will be kept informed of our news by email, informed about our work and results, and occasionally asked for a(n) (additional) contribution. Regarding its emails, Cordaid uses a system to analyse how emails are opened (open and click behaviour). This data is then used to optimise the content of the emails.
If you no longer wish to receive emails, you can unsubscribe from these emails at any time via the unsubscribe option in every email you receive from us, or via the contact form on the Cordaid website. Processing your unsubscription may take a few days. Therefore, you may still receive a newsletter from us after unsubscribing, because the unsubscription has not yet been processed in all systems.
SMS
You can also sign up to be kept informed by Cordaid via SMS. You will then be informed by SMS about our work and results, and occasionally asked for a(n) (additional) contribution.
If you no longer wish to receive SMS messages, you can unsubscribe at any time via the contact form on the Cordaid website. Processing your unsubscription may take a few days. Therefore, you may still receive an SMS update from us after unsubscribing, because the unsubscription has not yet been processed in all systems.
If you are a FLEX donor, we need your mobile number to send you a text message every month. In this text message, we announce that we are going to debit your contribution. If that is not convenient, you can use the link in the text message to skip that payment. The link in this SMS is valid for 48 hours. More information about FLEX donations is available here (Dutch).
Telemarketing
Cordaid uses telemarketing to ask donors and contacts to support us with a(n) (additional) gift and to inform them about our campaigns. In doing so, Cordaid operates within the legal frameworks of the Telecommunications Act and the General Data Protection Regulation. We only call people who have given consent for this, or with whom we have a so-called customer relationship. We always inform people, when their data is registered, that we may use a telephone number for telemarketing purposes. Cordaid may telephone existing donors and former donors (up to 3 years ago), unless they have opted out.
Cordaid may telephone existing donors and former donors (up to 3 years ago). You can opt out of this during any call. If you have indicated that you no longer wish to be called by Cordaid, we will record this in our administration and will no longer contact you on the telephone number you provided. You can also indicate this by emailing [email protected], by calling 070-3136233, or via our contact form. You can also use these channels to ask us when and how you gave consent for telemarketing.
We always call you from a recognisable number. You can find the numbers Cordaid calls from here (Dutch). The first telephone contact will take place within 1 year of you providing your telephone number.
When you contact us by telephone, or when we call you, we may record the telephone conversation. We do this for training and educational purposes, and, when you become a donor, to record that the donation agreement has been established. If you object to this, please mention it during the call, or exercise your rights. You can read more about this below, under the paragraph “Rights”.
Direct mail
Cordaid sends post to inform (potential) donors and contacts about our work, to keep them updated on results achieved, and for (occasional) requests for a contribution. If you have indicated that you do not wish to receive post from Cordaid, we will record this in our administration and will no longer approach you by direct mail. You can indicate this via the contact form on the Cordaid website. Before sending post to potential donors/contacts, we first check the addresses against notifications in the Postfilter (Dutch).
Magazine
Cordaid publishes a magazine – Zin geven – featuring interviews, investigative stories, photo reports and columns, among other things. Cordaid donors receive the magazine twice a year. If you would prefer not to receive it, you can let us know via the contact form on the Cordaid website.
Social media
Cordaid is active on various social media channels. We use LinkedIn, YouTube, Facebook, Instagram, Blue Sky, TikTok and Reddit.
Cordaid also uses the mobile email addresses of its donors and contacts for Custom Audience Targeting via Facebook and Google, so only the individuals specified by Cordaid see the advertisements. In this way, Cordaid creates a Custom Audience by uploading the email addresses of its donors and contacts into an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign and the associated advertisements. Read more about Custom Audience targeting here. If you do not wish to be part of a Custom Audience, you can contact Cordaid’s Service Desk: 070-313 62 33 (during office hours) or [email protected].
Events
When you help with or take part in an event, Cordaid processes personal data to process your registration and to ensure the event runs smoothly. For this purpose, Cordaid processes, for example, your name and email address, the date of your registration, the event you are attending, and other information relevant to the event.
Satisfaction survey
We periodically carry out satisfaction surveys among our donors. If you have indicated that you would like to take part, you will receive one or more (online) survey(s). We use the data from these surveys (anonymised if desired) to improve our services.
Cookies
Cordaid uses cookies to ensure its website(s) function properly, and to measure and improve their use based on feedback and visitor behaviour. In addition, cookies are placed to share information via social media and display relevant advertisements via these platforms and via Google. By remembering your preferences and analysing certain (online) behaviour (for example, by looking at how you use the Cordaid website), Cordaid tries to make its communication and channels as appropriate as possible. You are not obliged to accept all (types of) cookies. More information about cookies is available in the cookie policy. This explains which cookies are (potentially) placed and what functions they have.
Data Protection
To protect your personal data against loss or unlawful processing, Cordaid has taken physical, technical and organisational measures. For example, Cordaid uses a secure server that is accessible only to persons authorised to do so by virtue of their role. Any data you enter on our online forms is transmitted in encrypted form, and Cordaid only processes personal data for the purposes for which it was obtained, or for purposes compatible with those purposes.
Processors and Third Parties
To achieve its objectives, Cordaid engages service providers. These may be third parties, such as the Dutch Tax and Customs Administration (Belastingdienst), but in most cases they process personal data on behalf of Cordaid. This may include, among others, marketing agencies, call centres and application providers. To keep data complete, accurate and up to date, Cordaid may, for example, use third-party services to enrich the data, for instance in the event of a change of address. Cordaid ensures appropriate contractual arrangements are in place with its processors.
Cordaid strives to work with processors within the so-called European Economic Area (EEA). If Cordaid intends to share personal data with organisations outside the EEA, this will only take place if adequate protection of personal data is guaranteed.
Retention Periods
We retain personal data for the legally prescribed period or, where no such period applies, for no longer than necessary for the purposes for which we collected the data.
Children’s Data
Cordaid does not target the processing of data of children under the age of 16. Although visitors of all ages may visit our website, we do not knowingly collect or request personal data from children under 16 without parental consent.
Recruitment and Selection
When you apply for a job with us, we process your data, including your CV and covering letter. Cordaid handles the (personal) data of all its applicants with care during recruitment and selection procedures, and only uses this data to assess candidates’ suitability. More information about how Cordaid handles applicants’ (personal) data is available in the Privacy Statement for Recruitment & Selection.
Rights
Via our Service Desk on 070-313 62 33 (during office hours) or [email protected], you can let us know if you wish to view, rectify or delete your data, or if you wish to object to the processing of your data by Cordaid. You can also withdraw your consent to data processing via the Service Desk or [email protected]. In addition, if you wish, you can request your contact, address and bank details from us in a technical format (this is the right to data portability: the right to receive personal data in a structured, commonly used and machine-readable format), for example because you wish to pass this data on to another organisation. You may also submit any complaints about the processing of your data by Cordaid to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
We can only process requests if your query includes sufficient and accurate information. In addition, Cordaid must verify your identity before we can process your request. Therefore, Cordaid may ask you for additional information, for verification purposes or otherwise, before carrying out your request.
With regard to specific deletion requests, Cordaid can only carry these out to the extent permitted by law. Cordaid may not delete certain data, because specific statutory retention periods apply in certain cases. This is the case, for example, with a financial relationship (such as a donation), where a statutory tax retention obligation of seven years applies.
Quality Mark
Cordaid holds the CBF quality mark for charities. We are a member of the trade association for Data Driven Marketing, DDMA, and support the codes of conduct drawn up by this trade association, including the Privacy Guarantee quality mark.
Questions about our Privacy Statement
If you have any questions or comments about Cordaid’s privacy statement, you can send these by letter to Cordaid, Postbus 16440, 2500 BK The Hague, or by email to [email protected]. You can also contact us by telephone on 070-3136233, or via the contact form on the website.
Changes to the Privacy Statement
Cordaid reserves the right to make changes to this privacy statement. Cordaid advises you to check the privacy statement regularly to see whether any changes have been made.
Privacy statement update: 31-07-2026
