Skip to content

Reaching people faster and safer in times of crisis through cash transfer innovation

News Humanitarian assistance
Ethiopia -

Ethiopia is dealing with a multitude of crises. Natural disasters, poverty, climate change and conflicts pose threats to people’s lives and livelihoods. Organisations must respond as quickly as possible to prevent an already challenging situation from escalating. Cordaid’s humanitarian team in Ethiopia has successfully piloted an innovative and life-saving method to speed up cash transfers.

Ethiopian aid workers.
The humanitarian team in Ethiopia is using a new and innovative tool to implement their cash transfer programme. Image: Cordaid

Luya Tsega is a humanitarian programme officer for Cordaid in Ethiopia. During her visits to disaster areas in remote regions, she witnessed how humanitarian needs can change between locations and contexts. Together with her colleagues and partners, and backed by international donors, she advocates for cash programmes in emergency relief.

“Next to food provision and essential services, such as water and hygiene facilities, more and more we also transfer cash directly to people”, Luya explains. “In times of emergency, it reaches the victims of a crisis fast and they can decide themselves what to buy and when. This is good for the local markets and it is a more dignified form of support.”

This simple, yet revolutionary way of humanitarian assistance has a lot of advantages. But just like anything in complex circumstances, it also comes with its own set of challenges.

Uncomfortable and dangerous

Luya: “We used to give cash in hand. This is a very fast and direct way of working, but not recommended in some cases. Handing out money in public can be uncomfortable, inconsiderate to people’s feelings of pride and dignity, and even expose them to danger. For example, a woman alone receiving money in a public setting can put her at risk of harassment or robbery.”

“It is easy to use, reduces the chances of errors and we reach people much faster.”

This is why aid workers prefer digital cash transfers in crisis areas where people still have access to their bank accounts. However, by solving one problem, you sometimes create another. Banks must comply with international procedures and handle administrative tasks that take a lot of time. Too much time for people in urgent need of support.

121 platform

The 510 data and digital initiative of the Netherlands Red Cross developed a tool that simplifies and speeds up this process significantly. The 121 platform is an app that gives aid workers access to the necessary data to execute a quick transfer.

The platform gives full control of the process. Before, people’s data had to be sent to the bank first. After a thorough check, a transfer would be made from the bank account of the aid organisation to the account of the end receiver. This standard procedure can take weeks.

Immediate payment

121 removes the need to communicate with the bank. The aid workers add people’s account details to the platform. The data will be validated in the app and the payment can be done immediately. Between June and December 2023, Cordaid’s Ethiopian team supported 600 households through this new method.

Luya: “It is easy to use, reduces the chances of errors and we reach people much faster. It lessens the bureaucratic burdens for aid workers. For our organisation, this type of innovation is also good for visibility towards our donors and stakeholders. It shows that we are becoming more efficient.”

Luya Tsega, humanitarian programme officer for Cordaid Ethiopia. Image: Cordaid

After the successful pilot in Ethiopia, any humanitarian partner who wants to implement a cash transfer programme can contact the 510 team and start working with the platform.

Integrate more banks

But before the app can be used on a large scale, there are still some hurdles to take, Luya warns. “Right now, there is an integration with only one bank. This is one of the largest banks in the country, but still, many people might not prefer to use this bank and may not have an account there. We need to integrate more banks for the platform to work in all situations and to meet the interests of the people affected, in compliance with the Core Humanitarian Standard.”

“In general, it works great”, Luya concludes. “But there’s also room for improvement. The dashboard will need more features and the reporting can be done more accurately. The developers will update the platform regularly and I don’t see any major problems. Mostly opportunities. We are very happy with this innovation.”